Terms of Service

Welcome to Trusted Plumbers. These Terms of Service ("Terms") govern your use of our website, services, and any related applications. By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access our services.

1. Acceptance of Terms

By using Trusted Plumbers' services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. These Terms apply to all visitors, users, customers, and contractors who access or use our services.

2. Service Description

Trusted Plumbers provides:

• Professional plumbing services including repair, installation, and maintenance
• Emergency plumbing services available 24/7
• Online platform connecting customers with licensed plumbers
• Quote generation and service scheduling
• Lead generation services for contractors

3. User Accounts

3.1 Account Registration

To access certain features, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

3.2 Account Termination

We reserve the right to suspend or terminate accounts that:

• Violate these Terms of Service
• Provide false or misleading information
• Engage in fraudulent or illegal activities
• Abuse our services or harm other users

4. Service Terms for Customers

4.1 Service Requests

When requesting plumbing services:

• Provide accurate information about your plumbing needs
• Ensure safe access to the work area
• Disclose any hazards or special conditions
• Be present or have an authorized adult present during service

4.2 Pricing and Payment

• Prices are estimates unless otherwise stated
• Final costs may vary based on actual work required
• Additional charges may apply for emergency services
• Payment is due upon completion unless other arrangements are made
• We accept various payment methods as outlined during booking

4.3 Cancellations and Rescheduling

• Cancellations must be made at least 2 hours before scheduled service
• Late cancellations may incur a cancellation fee
• We reserve the right to charge for no-shows
• Emergency services have different cancellation policies

5. Service Terms for Contractors

5.1 Contractor Requirements

Contractors using our platform must:

• Maintain valid licenses and insurance
• Comply with all local regulations and codes
• Provide accurate business information
• Maintain professional standards
• Honor quoted prices and service commitments

5.2 Lead Services

• Leads are provided on a subscription basis
• Lead quality is not guaranteed
• Contractors must respond to leads promptly
• Misuse of lead information is prohibited
• Subscription fees are non-refundable

5.3 Platform Usage

• Contractors must maintain accurate availability
• All customer interactions must be professional
• Direct solicitation outside the platform is prohibited
• Commission or fees may apply to completed jobs

6. Warranties and Guarantees

6.1 Service Warranty

We provide limited warranties on our services:

• Labor warranty: 1 year from completion date
• Parts warranties as provided by manufacturers
• Warranty covers defects in workmanship
• Does not cover normal wear and tear
• Void if work is altered by others

6.2 Satisfaction Guarantee

We strive for 100% customer satisfaction. If you're not satisfied:

• Contact us within 48 hours of service completion
• We will assess and address legitimate concerns
• Remedies may include re-work or partial refunds
• Guarantee does not cover change of mind or scope changes

7. Limitations of Liability

7.1 Service Limitations

TRUSTED PLUMBERS AND ITS AFFILIATES SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Damages exceeding the amount paid for services
• Acts of God, natural disasters, or force majeure events

7.2 Third-Party Services

We are not responsible for:

• Third-party products or services
• Actions of independent contractors
• External websites or services linked from our platform

8. Indemnification

You agree to indemnify, defend, and hold harmless Trusted Plumbers, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use or misuse of our services
• Violation of these Terms
• Violation of any rights of another party
• Your negligence or willful misconduct

9. Intellectual Property

9.1 Ownership

All content on our platform, including but not limited to:

• Text, graphics, logos, and images
• Software and source code
• Trademarks and service marks
• Compilations and databases

Are owned by or licensed to Trusted Plumbers and protected by intellectual property laws.

9.2 User Content

By submitting content (reviews, photos, etc.), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and distribute such content for our business purposes.

10. Prohibited Uses

You may not use our services to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit malicious code or viruses
• Collect user information without consent
• Interfere with service operations
• Create false or misleading content
• Engage in any form of harassment
• Compete directly using our resources

11. Dispute Resolution

11.1 Informal Resolution

We prefer to resolve disputes informally. Contact us first at legal@trustedplumbers.co to attempt resolution before pursuing formal proceedings.

11.2 Arbitration

If informal resolution fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration shall be conducted in the jurisdiction where services were provided.

11.3 Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class actions or class arbitrations.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where services are provided, without regard to conflict of law principles.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon:

• Posting the updated Terms on our website
• Updating the "Last updated" date
• Notifying users of material changes

Continued use of our services after changes constitutes acceptance of the modified Terms.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Trusted Plumbers regarding our services.

16. Contact Information

For questions about these Terms of Service, please contact us: