Privacy Policy

At Trusted Plumbers, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you use our services:

• Name and contact information (email address, phone number, physical address)
• Service location and property details
• Billing and payment information
• Service history and preferences
• Communications with our team

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our site
• Referring website addresses
• Location data (with your consent)

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve our services and user experience
• Deliver targeted advertisements

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide plumbing services, schedule appointments, and process payments
• Communication: To respond to inquiries, send service updates, and provide customer support
• Marketing: To send promotional offers, newsletters, and service reminders (with your consent)
• Improvement: To analyze and improve our services, website, and customer experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Safety: To protect against fraud, security threats, and illegal activities

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Email and SMS communications
• Customer relationship management
• Website hosting and maintenance
• Analytics and marketing services

3.2 Legal Requirements

We may disclose information when required by law, court order, or government request, or when we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or illegal activities
• Ensure personal safety

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure servers and databases
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

5.1 Access and Correction

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request a copy of your data

5.2 Opt-Out Options

You can opt out of:

• Marketing emails (click "unsubscribe" in any email)
• SMS messages (text STOP to any message)
• Cookies (adjust your browser settings)
• Targeted advertising (visit opt-out platforms)

5.3 Data Deletion

You may request deletion of your personal information, subject to legal requirements and legitimate business needs.

6. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 13, we will promptly delete it.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

8. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination

9. European Privacy Rights

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

• Right to access and portability
• Right to rectification and erasure
• Right to restrict processing
• Right to object to processing
• Right to withdraw consent

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notifications for significant changes

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

13. Data Protection Officer

For privacy concerns in the European Union, you may contact our Data Protection Officer at: dpo@trustedplumbers.co